SUPPORT

Orders Orders received by 9 PM EST are processed for shipping the next business day. If any part of your order is backordered and not in stock, you will be notified within 24 hours.
Payments On-line payments are accepted only through PayPal.com. Order by phone with your Visa or MasterCard, Mon-Fri 10am-7pm EDT, (412) 849-7033.
Shipping Flat rate shipping! UPS Ground, $6.00; USPS Priority Mail, $6.00 and UPS 2nd Day Air, $15.00. No matter how much you order, it's a flat rate.
Product Issues For defective products or missing parts, first contact the warranty service provider listed in the Warranty section of the product description.
Product Support In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer.
Non-Defective Returns Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product-related fees (shipping, transaction and insurance) are not refundable.

Returns

All of our products are brand new, you may return an item in new condition with original packaging and accessories within 30 days of date of purchase for a refund (minus a 15% restocking fee).Whirlwind Specials may be returned only when defective and within 14 days of purchase date.

Shipping costs are not refunded. We will notify you via e-mail of your refund once we have received and begin processing the returned item. Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. You can expect a refund in the same form of payment originally used for purchase. Send email to info@winningimages.com for return instructions.

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